Samsung TV Volume Stuck: 7 Easy Fixes [2023]

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You turn up your TV volume, but nothing happens. Or maybe it moves and quickly returns to the old setting. Well, that’s frustrating!

In this guide, we’ll look at what to do when your Samsung TV volume is stuck and how to deal with other volume problems on your Samsung TV.

Why Is My Samsung TV Volume Stuck or Not Working?

There are a few causes for Samsung TV volume issues. Most commonly, these are:

  • Your TV is low on memory.
  • Your TV needs to be updated.
  • A software issue with the Samsung Smart Hub.

Importantly, these most common causes are all related to your TV’s software. That’s good because it means we can usually fix it without the need to contact Samsung for support or pay for repairs.

In rare cases, there may be a problem with your remote or your TV’s hardware, but we’ll go through several easy software fixes before we get to that point.

1. Check for System Updates

You’re not the only that has experienced problems with Samsung TV volume controls becoming stuck. Several of these bugs have been fixed with TV firmware updates, so let’s make sure you have the latest updates installed.

  1. Go to the Settings menu.
  2. Open the Support tab.
  3. Select Software Update
  4. Click Update Now. While you’re here, you should also enable Auto Update.

The update will take a few minutes to install, after which your TV will automatically restart. If there were no updates to install, congratulations on being a responsible TV owner.

Try the volume controls again. Don’t worry if that didn’t solve the problem; it was still an important step. Next, we’ll move on to the solution that works for most Samsung TV volume problems.

2. Disable Autorun Smart Hub

When you turn on your Samsung TV, the first thing you see is a panel of apps. That panel is the Smart Hub, and the setting that causes it to appear by default is Autorun Smart Hub.

This feature is convenient, but it also introduces bugs on some Samsung TV models. Disabling it will, in many cases, fix problems with Samsung TV volume not working or getting stuck.

  1. Click Settings on your Samsung TV remote.
  2. Go to the General tab.
  3. Select Smart Features.
  4. Click Autorun Smart Hub to disable it.

3. Power Cycle Your TV

When you turn your TV off using the remote, it actually enters standby mode. It doesn’t clear out the TV’s memory or restart your Samsung TV apps.

While that does help Samsung TVs boot up fast, it also allows software glitches to build up over time. All electronics need a clean reboot every once in a while.

Just follow these steps to power cycle your Samsung TV:

  1. Unplug your TV from the wall.
  2. Wait two minutes.
  3. Plug your TV back in and turn it on.

4. Reset Your Samsung Smart Hub

Some issues can linger even after a restart, especially if they are caused by your TV’s Smart Hub or the apps it contains. Fortunately, Samsung TVs have an option to reset the Smart Hub itself without a full factory reset of the TV.

Note that this process will delete all of your Smart Hub apps and all of the information related to your Samsung account.

  1. Go to the Settings menu.
  2. Open the Support tab.
  3. Select Self Diagnostics. (Or Device Care on some TVs.)
  4. Click Reset Smart Hub. You may be asked for a pin. By default, it’s set to 0000.

5. Free Up Memory by Deleting Apps

Samsung TVs aren’t great at memory management. And it doesn’t help when we clog them up with a bunch of streaming apps that we use once and then forget about.

Even if one of the previous fixes worked, I suggest clearing out your old apps. Not only will they clutter up your Smart Hub, but they’ll also likely lead to future technical issues with your TV.

  1. Press the Home button on your Samsung TV remote.
  2. Go to Apps on the home screen.
  3. Click the gear icon in the top right corner of the screen to open the Settings menu.
  4. Select any app you want to delete.
  5. Press Delete and confirm when prompted.

Repeat those last few steps for as many apps as you can. You can easily re-install apps later, especially if they don’t take any login information. The more apps you delete, the fewer software issues you’ll have in the future.

6. Factory Reset Your Samsung TV

This is a more extreme option than anything we’ve tried so far. It will reset all of your settings to their factory defaults, so you’ll have to set your TV up from scratch. On the bright side, though, it should take care of most software issues, including those related to the TV’s volume controls.

  1. Go to the Settings menu.
  2. Open the General tab. (Or Support -> Self Diagnosis on some TVs.)
  3. Select Reset. If you’re asked for a pin, enter your pin or the default of 0000.
  4. Confirm the reset process by clicking OK.

7. Contact Samsung Support

When all else fails, it’s time to call for help. The fixes we’ve tried so far should have solved most software and memory problems. They won’t fix hardware issues and defects, though.

Samsung support can help you figure out whether your TV is still under warranty, and they’ll guide you to what repair or replacement options you have available.

What’s Next?

Most of the time, your Samsung TV will be one of your prized possessions, but they do have their technical issues. Aside from the volume being stuck or not working, keep an eye out for the infamous Samsung smart hub update bug and horizontal lines on your Samsung TV screen.

Those problems are rare and usually minor, though. And if you really want to protect yourself, you can always keep a Firestick around as a backup for your TV’s smart features. That also gives your TV access to the Alexa Fire TV voice commands, and you can use the Firestick on another TV until you need it for your Samsung.

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