HBO Max Not Working on LG Smart TV: 12 Simple Fixes

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HBO’s streaming service has too much binge-worthy content for you to get stuck dealing with a broken app. In this article, we’ll detail the easiest fixes for when HBO Max is not working on LG smart TVs.

1. Make Sure Your LG TV Is Compatible With HBO Max

The HBO Max app works with most LG smart TV models from 2018 or later. These TVs all run LG’s webOS 4.0 or later. You’ll find the full list of compatible models in the table below.

LG TV models that work with HBO Max
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43UP7560AUD 43UP7670PUC 43UP8000PUA
50NANO80UPA 50UN6955ZUF 50UP7000PUA
50UP7560AUD 50UP7670PUC 50UP8000PUA
55UN6955ZUF 55UP7000PUA 55UP7560AUD
55UP7670PUC 55UP8000PUA 55UP8000PUR
60UP8000PUA 60UP8000PUR 65NANO75UPA
65QNED99UPA 65UN6955ZUF 65UN9000AUJ
65UP7000PUA 65UP7560AUD 65UP7670PUC
65UP8000PUA 65UP8000PUR 70NANO75UPA
70UN6955ZUC 70UP7070PUE 70UP7570AUD
70UP7670PUB 70UP8070PUA 70UP8070PUR
75QNED99UPA 75UN6955ZUD 75UN9070AUD
75UP7070PUD 75UP7570AUE 75UP7670PUB
75UP8070PUA 75UP8070PUR 82UP8770PUA
86UN9070AUD 86UP8770PUA NANO80
OLEDZX SK8000 SK8070
SK9000 SK9500 SM8100
SM8600 SM8670 SM9000
SM9070 SM9500 SM9970
UK6090 UK6190 UK6200
UK6300 UK6500 UK6570
UK7570 UK7700 UM6900
UM6910 UM6950 UM6970
UM7100 UM7170 UM7300
UM7370 UM7570 UM8070
UN6950 UN7000 UN7070
UN7300 UN7370 UN8500

If your TV can’t run HBO Max natively, you can your only real options are to replace the TV or add a streaming stick. Obviously, a streaming stick is a cheaper and easier option.

You can play HBO Max on any TV (smart or otherwise) by adding a Fire TV Stick or a Roku streaming stick. Both are easy to use and have all of the major streaming apps. Unless you already have a preference, I’d go with Fire TV largely for the Fire Stick Alexa voice controls.

2. Power Cycle Your LG TV

Often, app problems are caused by random TV software glitches. As with most software problems, the best solution is to turn it off and back on again.

The easiest way to restart LG TV apps is to restart the entire TV. However, when you hit the power button on your remote, it doesn’t actually turn off the TV. Instead, it sends it into standby mode, which won’t force a restart of your active app.

  1. Unplug your TV from the power outlet.
  2. Hold down the power button on your TV (not on the remote) for at least 60 seconds.
  3. Plug your TV back into the wall outlet.

Now try the HBO Max app again. You may want to keep these instructions handy; a good restart solves a lot of TV bugs.

3. Check Your Internet Speed

Slow internet can often cause buffering issues with HBO Max and other video and streaming apps. In extreme cases, your internet may be too slow or unreliable to even connect to the HBO Max servers.

You can do an internet speed test on your computer or phone. Make sure the device you are using is on the same network as your TV. For your phone, that also means turning off mobile data and connecting only to Wi-Fi.

You’re going to need speeds of at least 3–4 Mbps for standard streaming and 5–8 Mbps for HD. If your speeds are slower than that, you’ll need to:

  • Check for sources of interferences (e.g., too many walls between your router and your TV).
  • Restart your router (see the next section).
  • Contact your internet provider to see whether there are network problems or whether you need an upgrade.

4. Restart Your Router

Often, the problem is with your local Wi-Fi network rather than your TV or the HBO Max app.

Rather than try to debug every potential network problem, it’s easier to just restart your entire network to see if that sorts everything out. You’ll generally want to do this once a month or so anyway to keep your network functioning at its best.

Before proceeding, make sure that nobody in your home is actively using the internet. This process will shut down all network and internet connections for roughly five minutes during the reboot.

Okay, let’s get started.

  1. Unplug the power cable from your router and modem.
  2. Wait 30 seconds.
  3. Plug the power cables back in.
  4. Wait a few minutes for the modem and router to boot up.

Once your TV connects to the network again, try to run the HBO Max app. If your network speeds were slow when you tested them, this is also a good time to run another test. Restarting your router will often boost your speeds for a short while, but it won’t fix every underlying problem.

5. Update Your LG TV Firmware

Just like app updates, firmware updates will often fix your TV app problems for you.

LG smart TVs have an auto-update feature, but you can also manually force a firmware update. This shouldn’t be necessary, but it is nice to have in case the automatic update is turned off or fails without telling you.

  1. Press the Settings button on your remote.
  2. Go to All Settings.
  3. Open the General tab.
  4. Select About this TV.
  5. Click Check for updates.
  6. Once the update is installed, power cycle your TV following the instructions above.

Once the firmware is updated, try the HBO Max app again.

6. Reinstall the HBO Max App

Reinstalling the app will clear its data, fixing many app-specific issues. You could clear the cache manually, but this method is easier on LG TVs.

To reinstall HBO Max, you’re going to need to delete the app and then reinstall it.

How to delete the HBO Max app

  1. Press the Home button on your remote.
  2. Navigate to the HBO Max app.
  3. Select and hold the app icon.
  4. Click the trash bin icon above the app.
  5. Press Yes in the pop-up to confirm.

How to reinstall the HBO Max app

  1. Press the Home button on your LG TV remote.
  2. Navigate to and select the LG Content Store.
  3. Select the search icon (magnifying glass) in the top right of the screen.
  4. Enter HBO Max in the search box.
  5. Select HBO Max from the search results.
  6. Press the Install button.

Now try the HBO Max app again. You’ll need to enter your log-in information, as it won’t carry over from the previous install.

7. Accept LG’s User Agreements

Some of LG’s features and apps don’t work until you accept all of the license agreements.

  1. Press the Settings button on your remote.
  2. Go to All Settings.
  3. Open the General tab.
  4. Select About this TV.
  5. Click User Agreements.
  6. Make sure Accept All has been selected.

8. Check Your TV Location Settings

Most streaming content and some whole streaming apps are restricted by where you are in the country or world.

HBO Max and other streaming apps have their own ways of checking your location. However, they sometimes verify that info with your TV, and LG TVs have their own location setting.

  1. Press the Settings button on your remote.
  2. Go to All Settings.
  3. Open the General tab.
  4. Select System.
  5. Click Location.
  6. Change the zip code to your current location if it’s not correct.

9. Turn Off Your VPN

Those of you that don’t use a virtual private network (VPN) can ignore this step. If you don’t know what a VPN is, you’re probably not using one.

Most video apps and streaming services try to block VPN traffic. If you’re running a VPN that HBO Max has managed to block, you likely won’t have access to your streaming content. The easiest way to test this is to turn off the VPN and try the connection again.

10. Try HBO Max on Another Device

We’ve covered nearly everything we can try on your TV itself. Before resorting to our most drastic option, let’s see how widespread the problem is. Try opening HBO Max on your computer or any other device on your network.

If HBO Max works on your other devices but not your TV, it’s time to contact LG support.

But if HBO Max isn’t working on any of your devices, the problem may be with your HBO Max account or with HBO’s servers.

11. Check HBO Max Server Status

You can use Downdetector to check whether other users in your area are having problems with HBO Max. Most of the time, HBO Max outages are local and quickly fixed.

If you can’t find anything on Downdetector, it’s probably time to contact HBO Max support for more info. They’ll have more up-to-date information than I can provide in this article.

12. Factory Reset Your TV

Since we’ve tried all of the easy fixes, it’s time to try one last option: a factory reset. This will erase all of your TV settings, including those for your HBO Max app. By erasing all of the settings and app data, though, it might fix your streaming app problems.

  1. Press the Settings button on your remote.
  2. Go to All Settings.
  3. Open the General tab.
  4. Select Reset to Initial Settings.
  5. Click OK to confirm.

Now, try running the HBO Max app one more time. This should have fixed nearly any software or firmware issue that could have been preventing HBO Max from running on your LG TV.

What’s Next?

LG’s webOS offers a lot of control over your streaming apps, which is great when HBO Max or YouTube stops working on LG TVs. When HBO Max doesn’t work on Vizio TVs, there’s very little that you can do. But extra power, as always, comes with extra problems.

LG TVs have a lot of advanced features that I love, but they also have their share of bugs. Aside from app-specific issues, sometimes the LG TVs disconnect from Wi-Fi. But that’s a problem for another day.

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