Disney Plus Not Working on LG TV: 12 Simple Fixes

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Disney’s streaming service has too much binge-worthy content for you to get stuck dealing with a broken app. In this article, we’ll detail the easiest fixes for when Disney Plus is not working on LG TVs.

1. Make Sure Your LG TV Is Compatible With Disney Plus

The Disney+ app works with most LG smart TV models from 2016 or later, all of which run LG’s webOS. The table below contains the full list of Disney Plus-compatible LG TV models.

LG TV models that work with Disney Plus app
32LM570BPUA 32LM620BPUA 43LM5700PUA
43UK6090PUA 43UM6910PUA 43UM6950DUB
43UM7300AUE 43UM7300PUA 49SM8600PUA
49UK6090PUA 49UM6900PUA 49UM6950DUB
49UM7300PUA 50UK6090PUA 55SM8100AUA
55SM8600PUA 55SM9000PUA 55UK6090PUA
55UM6910PUC 55UM6950DUB 55UM7300AUE
55UM7300AUE 55UM7300PUA 55UM7300PUA
5OUM6900PUA 5OUM7300PUA 60UK6090PUA
60UM6900PUA 60UM6950DUB 60UM7100DUA
65SM8100AUA 65SM8600AUA 65SM8600PUA
65SM9000PUA 65SM9500PUA 65UK6090PUA
65UM6900PUA 65UM6950DUB 65UM7300AUE
65UM7300AUE 65UM7300PUA 65UM7300PUA
70UK6190PUB 70UM6970PUA 70UM7370AUB
75SM8670AUA 75SM8670PUA 75SM9070PUA
75SM9970PUA 75UK6190PUB 75UM6970PUB
75UM7570AUE 75UM7570PUD 75UM8070PUA
7OUM7170DUA 7OUM7370PUA 82UM7570
82UM8070PUA 86SM9070PUA 86UK6570
86UK7570 86UM7570 86UM8070AUB
86UM8070PUA LH5500 LH550B
LH6000 LH600B LJ5400
LJ5500 LJ550M LJ5550
LJ6100 LJ6150 LK5400
LK540B LK5700 LK5750
LK610B LM5700 LM570B
LM620B LM6300 LM630B
OLEDZ9 SJ8000 SJ8000
SJ8500 SJ850A SJ8570
SJ9500 SJ9570 SK8000
SK8050 SK8070 SK8550
SK9000 SK9500 SK9550
SM8000 SM8100 SM8600
SM8670 SM9000 SM9070
SM9500 SM9970 SOUM7300AUE
UH5500 UH5530 UH6030
UH6035 UH6090 UH6100
UH6100 UH610A UH6150
UH615A UH6300 UH6330
UH6350 UH6500 UH6550
UH6550 UH7500 UH7650
UH7700 UH8500 UH9500
UJ6050 UJ6050 UJ6200
UJ6300 UJ6350 UJ6450
UJ6470 UJ6500 UJ6520
UJ6540 UJ6560 UJ6570
UJ657A UJ6580 UJ7500
UJ7700 UJ7750 UK6090
UK6190 UK6250 UK6300
UK6350 UK6500 UK6550
UK6570 UK7500 UK7700
UM6900 UM6950 UM6970
UM7100 UM7170 UM7200
UM7300 UM7310 UM7350
UM7370 UM7400 UM7570
UM7570 UM7600 UM7650

If your TV can’t run Disney+ natively, you can your only real options are to replace the TV or add a streaming stick. Obviously, a streaming stick is a cheaper and easier option.

You can play Disney Plus on any TV (smart or otherwise) by adding a Fire TV Stick or a Roku streaming stick. Both are easy to use and have all of the major streaming apps. Unless you already have a preference, I’d go with Fire TV largely for the Fire Stick Alexa voice controls.

2. Power Cycle Your LG TV

Often, app problems are caused by random TV software glitches. As with most software problems, the best solution is to turn it off and back on again.

The easiest way to restart LG TV apps is to restart the entire TV. However, when you hit the power button on your remote, it doesn’t actually turn off the TV. Instead, it sends it into standby mode, which won’t force a restart of your active app.

  1. Unplug your TV from the power outlet.
  2. Hold down the power button on your TV (not on the remote) for at least 60 seconds.
  3. Plug your TV back into the wall outlet.

Now try the Disney Plus app again. You may want to keep these instructions handy; a good restart solves a lot of TV bugs.

3. Check Your Internet Speed

Slow internet can often cause buffering issues with Disney+ and other video and streaming apps. In extreme cases, your internet may be too slow or unreliable to even connect to the Disney Plus servers.

You can do an internet speed test on your computer or phone. Make sure the device you are using is on the same network as your TV. For your phone, that also means turning off mobile data and connecting only to Wi-Fi.

You’re going to need speeds of at least 3–4 Mbps for standard streaming and 5–8 Mbps for HD. If your speeds are slower than that, you’ll need to:

  • Check for sources of interferences (e.g., too many walls between your router and your TV).
  • Restart your router (see the next section).
  • Contact your internet provider to see whether there are network problems or whether you need an upgrade.

4. Restart Your Router

Often, the problem is with your local Wi-Fi network rather than your TV or the Disney Plus app.

Rather than try to debug every potential network problem, it’s easier to just restart your entire network to see if that sorts everything out. You’ll generally want to do this once a month or so anyway to keep your network functioning at its best.

Before proceeding, make sure that nobody in your home is actively using the internet. This process will shut down all network and internet connections for roughly five minutes during the reboot.

Okay, let’s get started.

  1. Unplug the power cable from your router and modem.
  2. Wait 30 seconds.
  3. Plug the power cables back in.
  4. Wait a few minutes for the modem and router to boot up.

Once your TV connects to the network again, try to run the Disney+ app. If your network speeds were slow when you tested them, this is also a good time to run another test. Restarting your router will often boost your speeds for a short while, but it won’t fix every underlying problem.

5. Update Your LG TV Firmware

Just like app updates, firmware updates will often fix your TV app problems for you.

LG smart TVs have an auto-update feature, but you can also manually force a firmware update. This shouldn’t be necessary, but it is nice to have in case the automatic update is turned off or fails without telling you.

  1. Press the Settings button on your remote.
  2. Go to All Settings.
  3. Open the General tab.
  4. Select About this TV.
  5. Click Check for updates.
  6. Once the update is installed, power cycle your TV following the instructions above.

Once the firmware is updated, try the Disney+ app again.

6. Reinstall the Disney Plus App

Reinstalling the app will clear its data, fixing many app-specific issues. You could clear the cache manually, but this method is easier on LG TVs.

To reinstall Disney Plus, you’re going to need to delete the app and then reinstall it.

How to delete the Disney Plus app

  1. Press the Home button on your remote.
  2. Navigate to the Disney Plus app.
  3. Select and hold the app icon.
  4. Click the trash bin icon above the app.
  5. Press Yes in the pop-up to confirm.

How to reinstall the Disney Plus app

  1. Press the Home button on your LG TV remote.
  2. Navigate to and select the LG Content Store.
  3. Select the search icon (magnifying glass) in the top right of the screen.
  4. Enter Disney+ in the search box.
  5. Select Disney+ from the search results.
  6. Press the Install button.

Now try the Disney Plus app again. You’ll need to enter your log-in information, as it won’t carry over from the previous install.

7. Accept LG’s User Agreements

Some of LG’s features and apps don’t work until you accept all of the license agreements.

  1. Press the Settings button on your remote.
  2. Go to All Settings.
  3. Open the General tab.
  4. Select About this TV.
  5. Click User Agreements.
  6. Make sure Accept All has been selected.

8. Check Your TV Location Settings

Most streaming content and some whole streaming apps are restricted by where you are in the country or world.

Disney Plus and other streaming apps have their own ways of checking your location. However, they sometimes verify that info with your TV, and LG TVs have their own location setting.

  1. Press the Settings button on your remote.
  2. Go to All Settings.
  3. Open the General tab.
  4. Select System.
  5. Click Location.
  6. Change the zip code to your current location if it’s not correct.

9. Turn Off Your VPN

Those of you that don’t use a virtual private network (VPN) can ignore this step. If you don’t know what a VPN is, you’re probably not using one.

Most video apps and streaming services try to block VPN traffic. If you’re running a VPN that Disney+ has managed to block, you likely won’t have access to your streaming content. The easiest way to test this is to turn off the VPN and try the connection again.

10. Try Disney Plus on Another Device

We’ve covered nearly everything we can try on your TV itself. Before resorting to our most drastic option, let’s see how widespread the problem is. Try opening Disney+ on your computer or any other device on your network.

If Disney Plus works on your other devices but not your TV, it’s time to contact LG support.

But if Disney Plus isn’t working on any of your devices, the problem may be with your Disney Plus account or with Disney’s servers.

11. Check Disney Plus Server Status

You can use Downdetector to check whether other users in your area are having problems with Disney+. Most of the time, Disney Plus outages are local and quickly fixed.

If you can’t find anything on Downdetector, it’s probably time to contact Disney Plus support for more info. They’ll have more up-to-date information than I can provide in this article.

12. Factory Reset Your TV

Since we’ve tried all of the easy fixes, it’s time to try one last option: a factory reset. This will erase all of your TV settings, including those for your Disney+ app. By erasing all of the settings and app data, though, it might fix your streaming app problems.

  1. Press the Settings button on your remote.
  2. Go to All Settings.
  3. Open the General tab.
  4. Select Reset to Initial Settings.
  5. Click OK to confirm.

Now, try running the Disney Plus app one more time. This should have fixed nearly any software or firmware issue that could have been preventing Disney Plus from running on your LG TV.

What’s Next?

LG’s webOS offers a lot of control over your streaming apps, which is great when Disney+ or Hulu stops working on LG TVs. When Disney Plus doesn’t work on Vizio TVs, there’s very little that you can do. But extra power, as always, comes with extra problems.

LG TVs have a lot of advanced features that I love, but they also have their share of bugs. Aside from app-specific issues, sometimes the LG TVs disconnect from Wi-Fi. But that’s a problem for another day.

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