Apple TV App Not Working on LG TV: 12 Simple Fixes

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Apple’s streaming platform is packed with shows you won’t want to miss, but a glitchy app can ruin the fun. This guide simplifies troubleshooting for when the Apple TV app fails on LG TVs.

1. Make Sure Your LG TV Is Compatible With Apple TV Plus

The Apple TV+ app is compatible with many LG smart TVs made in 2016 or after, all using LG’s webOS 3.0 or newer. Here’s a comprehensive list of LG TVs that work with Apple TV+:

  • 2020 OLED TVs — RX, ZX, WX, GX, CX, BX series
  • 2020 OLED TVs — R9, Z9, W9, E9, C9, B9 series
  • 2018 OLED TVs — B8, C8, G8, E8 Series
  • 2018 OLED TVs — W7, G7, E7, C7, B7 series
  • 2016 OLED TVs — G6, E6, C6, B6 series
  • 2020 NanoCell TVs — Nano 99, 97, 95, 90, 85, 80 series
  • 2020 NanoCell TVs — SM99, SM95, SM90, SM86, SM81 series
  • 2020 UHD TVs — UN85, UN73, UN71, UN70, UN69 series
  • 2019 UHD TVs — UM80, UM75, UM73, UM71, UM69 series
  • 2018 UHD TVs — UK62 and above, UK7 series
  • 2017 UHD TVs — UJ77, UJ65, UJ64, UJ63, UJ62, UJ60 series
  • 2016 UHD TVs — UH65, UH63, UH61, UH60, UH55 series
  • 2018 Super UHD TVs — SK9, SK8 series
  • 2017 Super UHD TVs — SJ95, SJ85, SJ80 series
  • 2016 Super UHD TVs — UH95, UH85, UH77, UH76 series

If your TV doesn’t support Apple TV Plus, don’t rush to buy a new one. A streaming stick is a budget-friendly and simple solution to upgrade your viewing experience.

Want to enjoy Apple TV Plus on any television, whether it’s smart or not? Simply plug in a Fire TV Stick or a Roku streaming stick. Both gadgets are user-friendly and support all the top streaming services. If you’re undecided, I recommend the Fire TV Stick, especially for its convenient Alexa voice controls. It’s a small change that can significantly enhance your viewing experience.

2. Power Cycle Your LG TV

Frequently, app issues stem from TV software hiccups. A simple yet effective fix? Power cycle your TV – turn it off, then on again.

Restarting LG TV apps might seem straightforward—just turn off the TV, right? Wrong. Pressing the power button only puts your TV in standby mode, not fully off. This means your apps won’t restart. To really refresh your apps, you need a complete TV restart.

  1. Unplug your TV from the power outlet.
  2. Hold down the power button on your TV (not on the remote) for at least 60 seconds.
  3. Plug your TV back into the wall outlet.

Give the Apple TV Plus app another shot. Remember, restarting often fixes many TV issues. Keep these steps close by for quick help.

3. Check Your Internet Speed

Slow internet often leads to annoying buffering on Apple TV+ and similar streaming platforms. In severe situations, it might be so sluggish or inconsistent that connecting to Apple TV Plus servers becomes impossible.

To check your internet speed, simply click on this link from your computer or phone. Ensure your device connects to the same Wi-Fi network as your TV, and remember to switch off mobile data on your phone.

For smooth standard streaming, ensure your internet speed hits 3-4 Mbps, and for HD quality, aim for 5-8 Mbps. Anything slower? You’ll have to adjust.

  • Check for sources of interferences (e.g., too many walls between your router and your TV).
  • Restart your router (see the next section).
  • Contact your internet provider to see whether there are network problems or whether you need an upgrade.

4. Restart Your Router

Usually, Wi-Fi issues at home cause trouble with your TV or Apple TV Plus, not the devices themselves.

Resetting your entire network can often fix many issues more simply than tackling each one individually. Aim to do this about once a month to maintain optimal network performance. It’s a straightforward step that can save you a lot of troubleshooting time.

Before starting, check that no one at home is using the internet. This step will temporarily cut off all network and internet access for about five minutes while the system reboots.

Okay, let’s get started.

  1. Unplug the power cable from your router and modem.
  2. Wait 30 seconds.
  3. Plug the power cables back in.
  4. Wait a few minutes for the modem and router to boot up.

After reconnecting your TV to the network, give the Apple TV+ app another shot. If the initial network speed test showed sluggish results, it’s wise to test again now. A quick router restart might temporarily speed things up, though it’s not a cure-all for deeper issues.

5. Update Your LG TV Firmware

Firmware updates often solve TV app issues, much like app updates do.

LG smart TVs come equipped with an auto-update option for their firmware. However, if you prefer to take matters into your own hands or if the auto-update doesn’t work as expected, you can manually initiate an update.

  1. Press the Settings button on your remote.
  2. Go to All Settings.
  3. Open the General tab.
  4. Select About this TV.
  5. Click Check for updates.
  6. Once the update is installed, power cycle your TV following the instructions above.

Once the firmware is updated, try the Apple TV+ app again.

6. Reinstall the Apple TV Plus App

Resetting an app on your LG TV by reinstalling it can quickly solve many problems, without the hassle of clearing the cache manually.

To reinstall Apple TV Plus, simply delete the app and download it again.

How to delete the Apple TV Plus app

  1. Press the Home button on your remote.
  2. Navigate to the Apple TV Plus app.
  3. Select and hold the app icon.
  4. Click the trash bin icon above the app.
  5. Press Yes in the pop-up to confirm.

How to reinstall the Apple TV Plus app

  1. Press the Home button on your LG TV remote.
  2. Navigate to and select the LG Content Store.
  3. Select the search icon (magnifying glass) in the top right of the screen.
  4. Enter Apple TV+ in the search box.
  5. Select Apple TV+ from the search results.
  6. Press the Install button.

Reopen the Apple TV Plus app and re-enter your login details—they don’t transfer from the last installation.

7. Accept LG’s User Agreements

LG’s apps need full license agreement acceptance to function.

  1. Press the Settings button on your remote.
  2. Go to All Settings.
  3. Open the General tab.
  4. Select About this TV.
  5. Click User Agreements.
  6. Make sure Accept All has been selected.

8. Check Your TV Location Settings

Location limits what streaming content and apps you can access globally.

Apple TV Plus and similar streaming services use unique methods to determine your location, often cross-checking with your TV’s settings. Notably, LG TVs feature their distinct location configuration.

  1. Press the Settings button on your remote.
  2. Go to All Settings.
  3. Open the General tab.
  4. Select System.
  5. Click Location.
  6. Change the zip code to your current location if it’s not correct.

9. Turn Off Your VPN

If you’re unfamiliar with or don’t use a VPN (Virtual Private Network), feel free to skip this part. Not sure what a VPN is? Chances are, you’re not using one.

Many video apps and streaming platforms work hard to stop VPNs in their tracks. If you’re using a VPN that’s on Apple TV+’s blacklist, you might find yourself locked out of your favorite shows. A quick fix? Turn off the VPN and see if your stream starts working.

10. Try Apple TV Plus on Another Device

We’ve explored almost all fixes directly on your TV. Before we consider the last resort, let’s check if the issue extends beyond it. Open Apple TV+ on your computer or another device connected to your network.

If Apple TV Plus runs on other gadgets but fails on your TV, it’s smart to reach out to LG support.

If Apple TV Plus stops working across your devices, the issue could be your account or Apple’s servers.

11. Check Apple TV Plus Server Status

To see if others nearby are also struggling with Apple TV+, use Downdetector. Usually, these Apple TV Plus issues are local and resolved fast.

If Downdetector shows no issues, your next step is to reach out to Apple TV Plus support. They offer the latest updates, beyond what’s shared here.

12. Factory Reset Your TV

After exhausting simpler solutions, we’re left with a final step: performing a factory reset. This action will clear all settings on your TV, including those related to the Apple TV+ app. By wiping everything clean, we aim to resolve any issues with your streaming apps.

  1. Press the Settings button on your remote.
  2. Go to All Settings.
  3. Open the General tab.
  4. Select Reset to Initial Settings.
  5. Click OK to confirm.

Restart the Apple TV Plus app now. This step likely resolves most software or firmware glitches stopping it from working on your LG TV.

What’s Next?

LG’s webOS gives you more control over streaming apps, handy for fixing issues when Apple TV+ or Amazon Prime glitches on LG TVs. In contrast, if Apple TV Plus fails on Vizio TVs, options are limited. However, this control can sometimes lead to additional challenges.

LG TVs pack impressive features that enhance viewing experiences, yet they’re not without flaws. Beyond app glitches, a common hiccup is their tendency to lose Wi-Fi connection. Addressing this issue, however, is a topic for another discussion.

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