Alexa not playing iHeartRadio: 7 Simple Fixes

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Your music won’t work, and that’s already ruining your day. When Alexa is not playing iHeartRadio, you want a quick and easy fix to get your sound system working again.

In this article, I’ll show you how to overcome common iHeartRadio problems with Echo speakers. I suggest trying these fixes in order since the first ones are easier, faster, and very likely to solve your problem. Let’s jump right in.

1. Turn off Alexa’s Explicit Filtering

Alexa’s explicit language filter only works with a few music services. Right now, that’s just Amazon Music, Pandora, and TuneIn.

Other music services are unavailable while the filter is on. Sadly, that includes iHeartRadio as well as other popular options like Spotify. To get iHeartRadio working on Alexa, you need to disable the explicit filter using the following steps.

  1. Open the More tab in the Alexa app.
  2. Select Settings from the menu.

  1. Scroll down and click Music & Podcasts under Alexa Preferences.
  1. If it’s enabled, click the Explicit Language Filter selection. If the filter is disabled, you’ll need to try another fix below.
  1. Turn off the filter. I also suggest toggling the Voice Deactivation feature on. That way, you can turn the filter on and off by saying “Alexa, turn on the explicit filter” or “Alexa, turn off the explicit filter”.

Try iHeartRadio again now. More often than not, this will fix the problem.

2. Update Your iHeartRadio App

Before we take any drastic measures, let’s run some updates. First, we’ll update iHeartRadio. You need to do this update on the same device that you use to run the Alexa app.

You can find iHeartRadio on the Android Play Store or Apple App Store. Go ahead and update it now. If it’s already up-to-date, move on to the next fix.

3. Update Your Alexa App

The Alexa app also needs to be up to date to guarantee that iHeartRadio plays properly on your Echo speaker.

You can find the latest version of the app on the iPhone App Store or the Android Play Store. If there’s an update available, download and install it. Then try running iHeartRadio again before moving on to our last few fixes.

4. Restart Your Echo Speaker

Your Alexa device is basically a computer. Whether because of gremlins or programming errors, every computer needs to be restarted sometimes. Here’s how:

  1. Unplug your Amazon Echo.
  2. Leave it unplugged for 5 seconds.
  3. Plug the device back in.
  4. Wait until it powers on again.

5. Disable and Re-enable the iHeartRadio Skill

Skills are Alexa’s version of apps, so this will be like uninstalling and reinstalling an app that isn’t working right. Make sure you have your iHeartRadio login info handy, and let’s get started.

To disable the skill:

  1. Go to the More tab in the Alexa smartphone app.
  2. Click Settings in the list.
  3. Select Music & Podcasts, which is under the Alexa Preferences section.
  4. Click iHeartRadio in the Services list. That will bring you to the iHeartRadio skill page.
Selecting iHeartRadio from the Music & Podcasts menu in the Alexa app
  1. Press Settings on the iHeartRadio page. Unlike most Alexa apps, iHeartRadio’s disable button is not on the main skill page.
The iHeartRadio skill page in the Alexa app, showing the Settings button
  1. Press Disable Skill and click Disable on the confirmation page. This will bring you back to the iHeartRadio Skill page. Stay there for the next steps.
Disabling the iHeartRadio skill in the Alexa app

To re-enable the skill:

  1. Press Enable To Use on the iHeartRadio Alexa skill page. If you left that page, you can get back to it by going to More -> Settings -> Music & Podcasts -> Link New Service -> iHeartRadio. You can use the skill immediately, but I suggest following the next few steps to link your account first.
The iHeartRadio skill in the Alexa app music page.
  1. Click Settings on the iHeartRadio skill page.
The iHeartRadio skill page in the Alexa app, showing the Settings button
  1. Click Link Account.
The iHeartRadio skill screen in the Alexa app, showing how to link your account
  1. Sign in with your iHeartRadio credentials. If you’re previously signed into iHeartRadio on your device, it might skip this step.
The login screen when linking iHeartRadio to Alexa
  1. Click Allow to give Alexa access to your iHeartRadio profile.
The access request screen when linking iHeartRadio to Alexa
  1. Click close to finish the linking process. You’ll be given an option to set iHeartRadio as your default music service. I suggest doing that if you use iHeartRadio more frequently than other services. It makes the iHeartRadio voice commands easier.

6. Factory Reset Your Alexa Device

This option is a last resort, but it’s not as drastic as it sounds. You’ll lose any device-specific settings, but your lists and general account info will still be saved to your Amazon account. It shouldn’t take too long to get your Echo speaker fully back up and running.

  1. Go to Devices -> ‘Echo & Alexa’ in the Alexa app.
  2. Choose your Echo speaker from the list.
  3. Press the gear icon in the upper right to open the device settings.
  4. This step will depend on whether you have an Echo Show or a non-screen Echo device. Click either Factory Reset (Echo Show) or Deregister (all other Echos).
  1. Respond to the confirmation prompt. I suggest you read the warning message first.
  2. Set up your Echo device just like you did before, including connecting Alexa to Wi-Fi.

7. Contact Amazon Support

Well, we’ve tried everything we can do on our own. Sometimes you just have to contact tech support. Fortunately, there’s an easy way to do that right in the Alexa app. Go to More -> ‘Help & Feedback’ and press Speak with a representative.

The Amazon support staff may have you do some of the steps you already did above. If you tell them what steps you tried, it might save some time, but there’s also no harm in repeating these processes.

What’s Next?

iHeartRadio isn’t the only music service that works with Alexa. Amazon’s own music service is fantastic, and they have a 30-day free trial. I personally love Spotify and all of the Alexa Spotify voice commands. Even if iHeartRadio is causing problems, there are plenty of ways to play your favorite tunes on your Echo speaker.

To further enhance your Alexa music experience, take a look at my recent article on how to play Alexa on multiple speakers. You can go beyond just sound with Philips Hue Sync, too. That feature has your smart lights change color with the tune of your music, and it’s one of the biggest differences between Philips Hue vs Wiz and other lighting brands.

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